Success in healthcare results from teamwork and communication. Equally essential is an environment where continual improvement is the operating philosophy.
• People, with focus on retaining, rewarding and recognizing quality standards
• Quality, with focus on survey readiness, identifying and achieving the best practices, patient satisfaction, national benchmarks, and quality specific to departments and internally developed.
• Service, with a focus on maintaining a 90 th percentile in customer satisfaction, compared with peer hospitals nationally
• Financial, with focus on attaining 100% productivity and achieving budget margins
• Growth, with a focus on increasing market share to 65%
The Role of the Hugh Chatham Memorial Hospital Employee • Continually thinking as if the employee owns the organization
• Asking “What can I do to make it better?”
• Reporting risk issues to managers
• Reporting suggestions to managers
• Being involved – Affirming that this is a hospital where you would bring your family
For more information call: (336) 527-7122 |
