Motivational writer of Think Great: Be Great!, Lailah Akita quoted, “When your environment is clean, you feel happy, motivated, and healthy.”  Whether we are caring for the sick or bringing new life into the world, our patients receive high quality care because of our efforts to create the safest and cleanest environment possible. This week’s Hugh Chatham Way Highlight focuses on someone whose diligence and work ethic translates into exceptional service, safety and quality. Join me in celebrating Environmental Services team member, Susan Lyon.

Penny Butcher, fellow Housekeeping Attendant, quotes, “Susan is one of the best people to work with and she is incredibly understanding.” Linda Rose, Environmental Services Manager, continues by saying, “Susan has been one of our strongest employees during COVID. She treats all of her patients and coworkers with respect and compassion.” Warren Bates, Director of Nutrition Services and Safety Officer, offers, “Susan works for us on the third floor. She has been taking care of COVID-19 patients from the beginning of the pandemic and has done an outstanding job. Susan is truly one of the Hugh Chatham heroes of the pandemic. Not only does she get the job done, but at a very high standard. She is one of our best team members — we are fortunate to have her here at Hugh Chatham.”

Thank you, Susan, for always providing our patients, guests, and fellow team members with the warmest, safest environment — even during the most difficult times. We appreciate you!


Q & A with Susan

How did you come to Hugh Chatham?
18 years ago I had a friend who told me there was a position open, so I applied!

What inspired you to pursue a job in healthcare?
I love being around people and I really like the patients.

How do you and your team exhibit STARS?
We demonstrate many of them, especially teamwork! Martha is helping me with COVID rooms and if we have a discharge, she helps me and I will do the same for her. If anyone is struggling, we step in and try to help them.

What do you like to do for fun?
I love spending time with my 5 year old grandbaby and going to the beach.


Susan Lyon was nominated by Paul Hammes.