John Quincy Adams, 6th President of the United States, said “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish.” Here at Hugh Chatham, our devoted team makes the choice each day to persevere for our patients — regardless of how difficult the task at hand or conditions might be. This week’s Hugh Chatham Way Highlight focuses on Assistant Business Services Director, Jessica Hakemeier, whose tireless efforts, technical proficiency, reliability, and genuine caring for patients shines through — each and every day!

Anna Robinson, Revenue Cycle Director, shared that “Jessica seems to work endlessly to support the registration/patient access team. She always has a smile on her face, and is willing to help anyone in need. She volunteers frequently, and gives back to her community and colleagues in such a positive way. She is a shining STAR.” Angela Luffman, Physician Revenue Cycle Coordinator, continues by saying “Jessica has a can-do attitude and always takes on tasks with a positive energy and a smile.”

Thank you, Jessica, for always thinking of our patients and your fellow team members first. You inspire others through your selfless commitment to our Vision – to be the best community healthcare system in the nation, with service as our guiding principle.



Learn more about Jessica and the positive impact she has on Hugh Chatham:


Q & A with Jessica

How did you come to Hugh Chatham?
Hugh Chatham Memorial Hospital had a great reputation within the community and I knew I wanted to be part of that team.

What inspired you to pursue a career in business services?
I love working with people. Working in the business services department has given me the opportunity to work with patients outside of direct patient care.

How do you and your team exhibit STARS?

Our team is accountable and takes responsibility and ownership of our tasks. Our employees demonstrate honesty and integrity towards all of the tasks equally without disrupting the organization’s vision and mission. We work together as a team and respect each other.

What do you like to do for fun?
I enjoy spending time with my children. One of my favorite things to do is by being spontaneous and just venturing out with no destination in mind.


Jessica Hakemeier was nominated by Kent Thompson.