When venturing to new lands, Spanish Conquistadors arrived to the now Yucatan Peninsula, which had been long inhabited by the Mayan people. There were no interpreters on the boat with the Spanish, so they consistently asked the Mayan people what this country was called. The Spanish began calling the new land “Yucatan Peninsula” because Yucatan in Mayan means “I don’t understand you.” This example of miscommunication still exists on the map.

The success of Hugh Chatham is dependent upon clear communication, and our work is much more complex than naming a piece of land. Our patients rely on us to have the equipment and materials needed to provide the safest, quality care, no matter what. Our Materials Management department plays an instrumental role in the delivery of our Vision, supplying us with the means necessary to deliver the best patient experience and outcomes. This week’s Hugh Chatham Way Highlight focuses on Materials Management Buyer, Melinda Pinnix — a detail-oriented individual who focuses intently on communication with every Hugh Chatham department, creating the opportunity for life-changing moments with the smallest, or largest, of orders.

Nicole Blevins, a Buyer for Materials Management said this about Melinda, “Melinda is an invaluable coworker and teammate. She is kind, hardworking and will always share a laugh. She has helped immensely through the Covid-19 pandemic getting supplies for the departments and offices. She is always there to lend a hand and help anyone in need.”

Thank you, Melinda, for supporting the needs of over 1,000 team members and hundreds of community members every day. We are blessed to have you as a part of our Hugh Chatham family!

– Paul

Q & A with Melinda

How did you come to Hugh Chatham?
I saw the job on the website for the cashier’s office. Initially, I was working at another doctor’s office and needed a change. I am now celebrating 6 years of working at Hugh Chatham.

How did you become interested in Materials Management?
When I was clocking in for the day, I heard there was an opening. I checked into it and I thought it was interesting so I decided to join the team.

What do you do on an average day?
On an average day I am submitting orders, completing PO’s, and checking masks at each of the check-in stations. I help manage the order of 30 to 40 offices to make sure they get everything they need. I also fulfill new orders, answer emails and make follow up phone calls.

How do you and your team exhibit STARS?
We work together very well. Communication is very big back here, and we have a board to help our team know if any supplies are low. Tammy and Tonya are especially good about letting us know. Nicole and I look at the board so that we can know what supplies need to be ordered and we try to make sure that everyone has what they need.

What do you like to do for fun?
I like to spend time with my husband and three kids. My three are 21, 15, 10.


Melinda Pinnix was nominated by Kent Thompson.