Author Richelle Goodrich quotes, “Service is a smile. It is an acknowledging wave, a reaching handshake…. It’s the simple acts that matter most because the greatest service to a human soul has always been the kindness of recognition.” Warm, friendly exchanges, empathy and understanding create lasting memories for our patients. While some cases can be difficult due to circumstances beyond our control, it is our mission to positively impact the the lives of others. This week’s Hugh Chatham Way Highlight focuses on someone who provides exceptional service with a smile – no matter what her own circumstances may be. This week we celebrate Yadkin Valley Home Health’s Office Assistant, Amber Whitt – a true example of our core values of Service and Teamwork.

Lauren Ledford, Executive Director at Yadkin Valley Home Health, said “Amber is an outstanding member of the YVHH office team and has proven many times, that she can handle any situation that arises. Amber is responsible for several time-sensitive duties within the home health office. In September, YVHH began offering a Monday through Saturday COVID-19 vaccine clinic and Amber took on the additional tasks of greeting patients, ensuring proper PPE, registration assistance, and CVMS form completion, in addition to her very busy schedule. There were several days that the clinic completed over 70 vaccines! Throughout the pandemic, Amber has also signed up for several evening shifts in the overflow ED unit, and worked multiple Saturdays in the vaccine clinic – all with a constant smile on her face. Amber has gone above and beyond for our organization and the patients/community we serve. I am personally looking forward to her continued success and advancement!”

Larkin Bell, Office Operations Manager at Yadkin Valley Home Health, continues this sentiment by saying “Amber is a team player, enthusiastic and always takes on new challenges in the office with grace! She looks out for our agency, organization and patients every day in her role at YVHH. She never hesitates to complete additional tasks… with a smile! She is genuine and caring, and that is felt from the moment you meet her. I look forward to seeing her professional growth and I am incredibly proud of her.”

Thank you, Amber, for always providing our patients, guests, and fellow team members with the warmest of welcomes, and attentive customer service. Not just because it’s the right thing to do… but because that’s just who you are.


Q & A with Amber

Why did you come to Yadkin Valley Home Health?
Before I made the decision to work at Yadkin Valley Home Health, I had not worked in the healthcare setting before but I was really interested in pursuing a career in healthcare. The opportunity to work with home health presented itself so I applied and was offered the role. I have learned so much during my time here and I look forward to other opportunities to grow.

What do you enjoy most about your role?
Without a doubt, I enjoy the people I work with the most. It’s refreshing to have coworkers that are easy to work with and who really pride themselves on teamwork. In addition, I enjoy knowing that the work I do makes a difference in the community.

How do you and your team exhibit STARS?
As I mentioned before, my team really prides themselves on teamwork. It’s imperative to work as a team here because of the many different parts it takes to ensure our jobs are completed at the end of the day. Everyone is always willing to jump in when needed.

What do you like to do for fun?
I have two kids who are in various activities. My daughter plays multiple sports, including travel softball. Most weekends from March until October, you’ll probably find me on a softball field cheering her and her team on. My son plays guitar and I enjoy listening to him play when I have the chance. We stay pretty busy with their activities but I wouldn’t have it any other way.


Amber Whitt was nominated by Andrew Tate.