American engineer, professor, and author, Williams Edwards Deming, said “Quality is everyone’s responsibility.” Quality is an essential piece of our healthcare system. Not only does it ensure patient safety, but it also builds trust in our community. This week’s Hugh Chatham Way Highlight focuses on Lead Speech Therapist, Kaitlyn Mitchell – a leader who excels at delivering consistent, high quality patient care.

Deborah Gray, Therapy Manager for Home Health and Rehab Services, said “Kaitlyn is such an asset to our rehab team, both as a clinician and as a leader. She keeps her team highly engaged and ensures that both patients and coworkers are happy with the job done! As a clinician, she goes above and beyond for her patients. I have received many phone calls from patients and their families, that have called to sing Kaitlyn’s praises. They say she is more than a speech therapist, that she has become family to them, and that she is welcome back anytime!”

Lauren Ledford, Executive Director of YVHH continues by saying, “Kaitlyn is an excellent Speech Language Pathologist. She started with YVHH/HCMH as a student and immediately decided to pursue a career with Hugh Chatham. She has since been elevated to a team lead position, taking on several additional responsibilities. Kaitlyn is responsible for managing our home health SLP team, IP call schedule, and has also started working in our intake weekend coverage rotation. Kaitlyn most recently took on the role of managing all of our student internships across all rehab settings (IP/OP/Home Health). Kaitlyn is a valued member of our HCMH team and I look forward to her continued success.”

Kaitlyn, thank you for your leadership – we notice and appreciate the many ways you positively shape the lives of your patients and work environment with fellow team members.

-Paul