“Persistence and resilience only come from having been given the chance to work through difficult problems.” – Gever Tulley

The COVID-19 pandemic has tested the strength and resilience of every team member at Hugh Chatham. Long hours, increased patient count and complexity, and the stress associated with so many uncertainties we never imagined facing have been formidable. While we may not be able to predict the future, we can always count on one thing – our People. Time and again, our people adapt in all conditions to ensure high quality, safe care for each and every patient. Ahead of, and, especially during the surge, our team members never failed to be there for our patients and each other. After finishing yet another long and hard day or night, you kept coming back to do your part – stronger, wiser, and increasingly capable. None of us can weather such a storm alone — we need internal experts who can provide clarity, direction, and support.

Jessica Mabe is a leader and team member we’re fortunate to count among our own here at Hugh Chatham. New in the role as our infection preventionist, Jessica never flinched and instead immersed headlong into rapidly evolving, new guidelines from organizations such as the Centers for Disease Control and the Department of Health and Human Services. Jessica was pivotal in translating and disseminating that guidance internally, rolling out new policies, protocols, and personally rounding across clinical departments to confirm awareness and understanding across all shifts. More recently, Jessica organized and oversaw initial efforts to safeguard our people through vaccinations.

Megan Ledbetter, Staff Development and Transitional Stroke Care Coordinator, had this to say about Jessica: “Here at Hugh Chatham, we must focus on our own health first to provide exceptional care to our patients. Jessica tirelessly advocates for the safety and well-being of our people, and as one of the first individuals our new team members meet during orientation, is an excellent role model in so many ways.”

I am delighted to recognize Jessica Mabe in this week’s Hugh Chatham Way Highlights, for her expertise, genuine concern for our people, and for her tireless commitment to our Vision to be the best community healthcare system in the nation, with service as our guiding principle.

– Paul

Q & A with Jessica

Tell me how you got started at Hugh Chatham?
“I came to work at Hugh Chatham 12 years ago as a CNA while being a full-time nursing student. I fell in love with the family environment at Hugh Chatham and have never wanted to work anywhere else.”

What are your clinical interests?
“I prefer working with patients. The ED will always be my first love, but having small children and being married to a deputy with a crazy schedule makes working 12-hour shifts impossible. Geriatric and pediatric patients are my favorite to work with. Giving COVID-19 vaccines to community members has been a blessing, as well as interacting with elderly patients who have been in their homes for several months. I have had several patients tell me, “ I could sit here and talk to you all day; it feels so good to have someone to talk to.” Statements like these have made the entire experience worthwhile.”

What are some of your favorite things to do in each of your roles?
“As a Stroke Coordinator, I enjoy responding to the bedside and seeing our stroke program at work. Administering TPA and seeing patients improve so quickly has always made TPA one of my favorite medications to administer.”

“As an Employee Health Nurse, I enjoy meeting all of our new employees and learning what brings new employees to Hugh Chatham. The COVID-19 pandemic has allowed me to get to know more of the employees at Hugh Chatham, and for me, it has been one of the best parts of the pandemic.”

What are some things you would like your peers to know about your role?
“I want my peers to know they can always contact me with any questions or concerns. Often when employees call me, they are quick to apologize for “bothering me.” However, I never mind answering questions or concerns, and I am always happy to help.”

What are some things you like to do for fun?
“I love traveling and spending time with my family. My schedule is too busy for hobbies, but I am always ready for a quick trip to the beach or the Smoky Mountains.”


Jessica Mabe was nominated by Mary Blackburn.