Our People make Hugh Chatham what it is – an exceptional community healthcare system built on compassion and creativity. Our People are devoted to patient care and safety, focused on delivering the Hugh Chatham experience through teamwork, and ingenuity in the face of challenge. In a word, our people share a deep sense of “ownership” for the patient experience. Author Robin Sharma has an interesting perspective on this concept: “A leadership culture is one where everyone thinks like an owner, a CEO, or a managing director. It’s one where everyone is entrepreneurial and proactive. The leadership culture showcases itself through responsiveness and passion for finding solutions instead of being burdened by problems.” This week’s Hugh Chatham Way Highlight focuses on a team member who demonstrates this sense of ownership every day, by putting customer needs first, thinking critically, and accepting any challenge presented as an opportunity to improve the patient experience. Join me in celebrating MIS team member Casey Brown.
Casey often is the first person to communicate with our team members regarding technical quandaries. Her promptness and can-do attitude promote a positive attitude within her department. Casey is both proactive and knowledgeable in her job scope.
Ted Bayack, Hugh Chatham’s Chief Information Officer, said this about Casey, “Casey is well known across the organization as the team member who handles our MIS Helpdesk. Casey answers calls for help from all Hugh Chatham team members about MIS-related issues, problems and questions. She triages, assigns, and resolves upwards of between 30-50 tickets each day. We are very proud to have her as our front line/first responder, as she represents all the Hugh Chatham values of service, teamwork, accountability, respect, and safe care in every ticket she handles.”
Casey, we thank you for your constant support, and for inspiring us to stay positive when challenges arise knowing that help is on the way. We are grateful that you choose to share your talents and passion for excellence here at Hugh Chatham!