At Hugh Chatham we achieve excellence through the collaboration across our entire team. No single individual or department can create an exceptional experience for our patients. In the words of George Shinn, Charlotte Hornets owner, “There is no such thing as a self-made man (or woman). You will reach your goals only with the help of others.” Teamwork is rooted in Hugh Chatham’s core values and is consistently present in the actions our People. This week’s Hugh Chatham Way Highlight focuses on someone who leads by example, supporting her team physically and emotionally, and guiding her patients through times of stress and uncertainty. Join me in celebrating Emergency Department Assistant Manager, Amy Ketterer.

Brandi Farmer, Emergency Department LPN, described Amy by saying, “She always takes care of her co-workers. She makes sure we take our breaks, and if we need help, she’s right there. She is also an advocate for her patients.” Monica Keener, Interim Manager of the Emergency Department, said “Amy is an excellent nurse. She is a team player, a patient advocate, and goes above and beyond to help both patients and staff alike.” On the Emergency Department’s “anonymous superhero” board, her other team members have described her as their “own superhero” who always keeps the ED running smoothly.

Amy and our Emergency Department team exemplify our core value of Teamwork in all circumstances. Thank you Amy for being a leader who is strong, generous, and determined to show every patient who walks through the doors of Hugh Chatham that they are in capable, caring hands.


Q & A with Amy

How did you get started at Hugh Chatham?
“I worked night shifts for six years at Alleghany, and it came to the point that I needed to move to day shifts. There wasn’t anything available at the moment so I asked a friend who worked at Hugh Chatham what was available. She talked about how much she loved working there and how she grew in her skills, and everyone worked together so well. There was an 11a shift available so I applied and then got the job! I have now been at Hugh Chatham for five years.”

What are your clinical interests?
“I did medical surgery for my first four years of nursing, and I enjoyed it because you would get to know the patient and their families. Then, there came an opportunity for me to go to the emergency room. I was a little worried since you don’t do the same thing for each patient however I have come to love the diversity. Things are different each day, sometimes each hour.”

How does your team exemplify STARS?
“Where I came from, I was the only nurse on the night shift. It was quite the transition when I had a whole team, and at first, it worried me because I felt like I needed to step up and do a little better. But that wasn’t how it was at all. It doesn’t matter the day because everyone steps up and works as a team. The teamwork is excellent.”

What do you like to do for fun?
“I have a 2 year old grandbaby and spend most of my time with her when I am off work. I love playing with her. I enjoy riding horses with my husband and will ride them for an entire weekend. I enjoy fishing as well.”


Amy Ketterer was nominated by Paul Hammes.