Education drives innovation. The constant search for answers and intense focus on best practice is imperative when providing exceptional care. Although rarely seen or heard by patients and visitors, our pharmacy team assists with patient care through meticulous detail, scholarly work, and a passion for excellence. This week’s Hugh Chatham Way Highlight focuses on Clinical Pharmacy Coordinator, Genia Key — an unwavering representation of best practice and Hugh Chatham’s core values of Service, Teamwork, Accountability, Respect, and Safe Care.

Gregg Holcomb, Director of Pharmacy quoted, “Genia is a very hard worker who always does what is best for the patient. She provides great support to the providers and nurses. We are very lucky to have her at HCMH.” Kayla Westra, Pharmacist/USP Compounding Expert, noted that, “Genia is always willing to help in any situation.” Lori Beck, Lead Pharmacy Tech, continues this sentiment by saying “Genia is always more than happy to go upstairs and help the nursing staff with barcode scanning issues and problems with Diebold even when it is extremely busy in the pharmacy. She puts the patient and their needs first”.

Genia carries out responsibilities, one process and medication at a time, ensuring the most accurate and educated treatment is delivered to every patient. Each medication created for our patients is “hand-crafted” to reflect the different co-morbidities the patient might have, their genetic disposition, and other aspects of care. This type of commitment is present in all of our People and enhances our ability to provide exceptional care to those who count on us.

Thank you, Genia, for sharing your expertise and daily commitment to our vision and values — particularly around Service and Teamwork. We are blessed to have you as a part of our Hugh Chatham family.

– Paul

Q & A with Genia

How did you come to Hugh Chatham?
I was introduced to Hugh Chatham when I brought a family member here for treatments. I worked with folks at other places who came to work at Hugh Chatham and told me how much they liked the work environment and the people here.

What do you do on an average day?
As a clinical pharmacist, I gather and evaluate recently published or sometimes nearly published medical literature to answer clinical questions. The answers found help the Pharmacy and Therapeutics committee, which is the team that maintains our formulary and promotes evidence-based medicine.

I also work in pharmacotherapy. We review each order and ensure that the medication is provided correctly. We evaluate the patient’s medication profile and adjust dosages based on renal function, weight, and diagnoses.

How do you and your team exhibit STARS?
My team and I showcase the core values of Service – I chose pharmacy to be able to help people using the skills that I am best suited to study and use (chemistry, math, biology). In addition, pharmacy is a great group of people who work well together.

What do you like to do for fun?
I hike quite a lot, especially in the Summer.  Lately, I’ve been visiting waterfalls in the area on my days off.  I’ve been to Carter Falls, Widow’s Creek Falls, The Cascades.  I plan to go to Linville Falls, the Linville Gorge area, later this Summer and to Cullowhee in the Fall.


Genia Key was nominated by Kent Thompson.