At Hugh Chatham, our team members share much in common. First, and foremost, we embody a natural desire to serve and help others. And though we’ve recently been challenged in ways we never anticipated – long hours, unprecedented patient volume and acuity, and rapidly changing conditions in general – our passion to serve others has not wavered! A prime example of the indomitable “Hugh Chatham Way” spirit is in our laboratory team, who supports the quality and safety of care through their meticulous attention to detail, dedication to accurate diagnostic results, and relentless ability to adapt in all circumstances. This week’s Hugh Chatham Way Highlight focuses on Phlebotomist, Janie Miles — a team member who truly enjoys serving others, whether it’s warmly greeting each visitor she meets or drawing blood for a critically ill patient.

Misti Gault, Director of Laboratory Services said that “I can say that Janie is an absolute delight to work with! She is a ray of sunshine in what have been some pretty cloudy days in healthcare very recently. She always puts her patients first and knows that each lab sample is a patient — not just a tube of blood. She goes above and beyond to make patients feel comfortable. Janie is a gem at Hugh Chatham!”

Janie is a great role model for others, and finds the inspiration for her efforts firmly rooted in faith. When asked how she got started in laboratory work, she replied, “The Lord led me to it.” As healthcare professionals, we continue to serve because it is in our DNA – a true calling is to positively impact the lives of others.

Thank you, Janie, for all that you do for our patients and community. We are very blessed to count you as a part of our Hugh Chatham family!

– Paul

Q & A with Janie

How did you come to Hugh Chatham?
Fourteen years ago, I started as a CNA, and then I got my phlebotomy degree. I have been in the lab for 7 of those 14 years.

How do you and your team exhibit STARS?
We have great teamwork, and we help each other out no matter what.

What are your clinical interests?
I love spending time with my patients and drawing blood.

What do you like to do for fun?
I enjoy making crafts. I like to crochet toboggans and scrunchies and make headbands.


Janie Miles was nominated by Andrew Tate.