Dale Carnegie, American writer and lecturer, said “People rarely succeed unless they have fun in what they are doing.” This week’s Hugh Chatham Way Highlight focuses on a team member who knows how to add a few doses of fun to her daily work routine. She naturally builds relationships with colleagues and patients, helping to create a warm, welcoming environment at her office. Join me in celebrating Jackie Duncan, Physician Clinical Assistant at Tri-County Orthopedic & Sports Medicine (TCOSM).

Jessica Tulbert, Physician Clinical Assistant at TCOSM, said “Jackie is an extremely reliable employee. She can be counted on to be present and prepared for each and every shift. She also has great relationships with all of her patients. She maintains personal connections and can relate individually to each in a special way.”

Tracy Snow, Biller/Front Coordinator at TCOSM, continues by saying, “Jackie is easy going, fun, and loving. She is always willing to help others and comes up with good ideas to make things easier in the office. She often volunteers to help in the urgent care offices and is willing to fill in at the front office as well. She’s the best.”

Dr. Marc Stevens, Physician at TCOSM, also said “It is a genuine joy to work with Jackie. She has a sincere heart and it seems almost every patient we see calls her by name and is an old friend. Thank you, Jackie, for making clinic fun.”

Jackie, thank you for being such a bright light for so many, and for embodying our core values – just by being you. You make a difference in the lives of many and we are grateful to have you here at Hugh Chatham!



Q & A with Jackie

How did you come to Hugh Chatham?
Dr. Whitman hired me in 2010 and when Hugh Chatham bought the practice in 2012, I wanted to stay.

What led you to a career in healthcare?
I worked as a Paramedic in Alleghany County for 18 years. Then I was an ER tech at Alleghany Memorial Hospital until Dr. Whitman hired me.

How do you and your team exhibit STARS?
We have a great team at Tri-County Orthopedic. We strive for excellent patient care and safety. Everyone works well together. I also help out at other Hugh Chatham locations as needed.

What do you like to do for fun?
I love the beach, but my main entertainment is my nine month old granddaughter, Lily!


Jackie Duncan was nominated by Andrew Tate.