Elkin, NC – Hugh Chatham Memorial Hospital announced today that it has achieved the Healthgrades 2022 Outstanding Patient Experience Award™.
This distinction places Hugh Chatham Memorial Hospital among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
For this annual analysis, Healthgrades evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from July 2020 to March 2021. Of those hospitals evaluated, 399 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
Paul Hammes, CEO of Hugh Chatham Memorial Hospital, said “Here at Hugh Chatham we are committed to providing each patient with safe, high quality care, as well as an exceptional experience every time they enter one of our facilities. We are pleased to receive this recognition -affirmation of the compassion, teamwork, and dedication to patients among our providers and team members.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. As the #1 platform for finding a doctor and as a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.
Our health system, healthcare professional, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years.
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Hugh Chatham Memorial Hospital (www.hughchatham.org) is a not-for-profit community health care network of physician clinics and an 81-bed acute care hospital that delivers high quality, convenient health care to residents of the Yadkin Valley and Foothills region of North Carolina and partsof southwestern Virginia. Employing more than 900 team members, Hugh Chatham includes a medical group of more than 68 providers across 24 locations and six counties. Headquartered in Elkin, North Carolina, Hugh Chatham is a leader in using technology to coordinate care for patients and to make healthcare more accessible and cost-effective.