Elkin, NC, November 2023
Hugh Chatham Health has been recognized as the cleanest hospital in North Carolina five times in the last year by Press Ganey. The monthly ranking is based upon a patient’s perspective of the care they received during a hospital inpatient stay.
Developed by the Centers for Medicare and Medicaid Services (CMS), the Press Ganey Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey collects information about patient experience of care supported by three goals. First, the survey is standardized and implemented to allow objective comparisons of hospitals on topics that are important to consumers. Second, the results encourage hospitals to improve quality of care. Third, the results are publicly reported, enhancing accountability by the healthcare facility.
“We are honored to have received this recognition from Press Ganey five times in the past 12 months,” said Warren Bates, Director of Environmental Services and Safety Officer. “Our team is dedicated to providing our patients with the highest quality of care, and that includes creating a clean and safe environment. We are constantly looking for new ways to improve service and patient experience, and this recognition is a testament to the hard work and dedication of the team at Hugh Chatham Health.”
For information about HCAHPS policy updates, administration procedures, patient-mix and mode adjustments, training opportunities, and participation in the survey, please visit the HCAHPS Web site at https://www.hcahpsonline.org.
Internet citation: HCAHPS Fact Sheet, March 2021. https://www.hcahpsonline.org Centers for Medicare & Medicaid Services, Baltimore, MD. November, 15, 2023.
Hugh Chatham Heatlh (www.hughchatham.org) is an independent, not-for-profit community health care network of physician clinics and an 81-bed acute care hospital that delivers high quality, convenient healthcare to residents of the Yadkin Valley region of North Carolina and southwestern Virginia. Employing more than 900 team members, Hugh Chatham Health includes a medical group with more than 70 providers across 29 locations and six counties. Headquartered in Elkin, North Carolina, Hugh Chatham has been nationally recognized for patient satisfaction, patient safety, and clinical quality.