Privacy Policy

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Privacy Policy

Who We Are

Legal conditions and terms of use apply to all users of this site. Use of this site constitutes your agreement to these terms and conditions of use.

Hugh Chatham Health is committed to protecting your privacy online. We understand that you are concerned about sharing information over the Internet, and feel you have a right to know how your information will be handled. You can visit without revealing any personal information.

All data that you enter on this site are encrypted with secure server software (SSL). The encryption means that your data are protected while they are being transferred over the Internet to our servers.

Third Party Websites may contain links to Web sites operated by third parties. has no control over the privacy policies and practices of such third-party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.

IP Addresses

We collect and log the IP address of all visitors to An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information may be shared with advertisers, sponsors, and other businesses.

To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.


Cookies are small data files stored on your browser that save data about your visit. Cookies often include a unique identifier (e.g., cookie #123). We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our website and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising. Persistent cookies may remain on your device for extended periods of time, and expire on a set expiration date or when they are deleted manually.

Health Tools Information

You may need to provide personal information to use some of the health tools on our site. This information may include your answers to questions about your health status. We use this information to calculate risk. We don’t store or share it.


You may be asked to complete surveys when you visit We use information from surveys to better understand the needs of our users and to gather information about healthcare trends and issues. We may share information from surveys with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential. Also, we may share information from surveys in an aggregated, non-identified form with third parties with whom we have a business relationship.

What We Provide to Third Parties

Except as noted above for surveys, does not provide any third-party access to your IP address and e-mail address.

We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our Web site each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.

Complaint Process

Patients, their families, and the parents or legal guardians of the hospital’s pediatric population, have the right to express their concerns regarding patient care and safety. This may be done without fear of reprisal by the hospital or compromised care now or in the future.

You may report your concerns to any Hugh Chatham Health employee or you may contact:

Hugh Chatham Health
Attn. Hospital Administration
180 Parkwood Drive
Elkin, NC 28621
336-527-7381 or 336-527-7000 (24 hours/day)