Virtual Care

Virtual Care

Online access to a Hugh Chatham Health Provider, 7 days a week.

Get Help For Minor Illnesses By Speaking With One Of Our Highly Qualified Hugh Chatham Providers,

Virtual care is available on-demand 7 days a week from 8:00 am – 8:00 pm. If you are in need of emergency medical care, please call 9-1-1.

Download the Hugh Chatham Virtual Care
App to your smartphone or tablet.

Frequently Asked Questions

What is Hugh Chatham Virtual Care?

Hugh Chatham Virtual Care lets you have a live video chat with a qualified healthcare provider at a time conveniently scheduled for you. All you need is a camera-enabled tablet, smart phone or computer with internet connection.

Who can use Hugh Chatham Virtual Care?

Virtual Visit is available to all ages – from newborns to adults. You must be in North Carolina or Virginia at the time of your visit.

How much does a visit cost?

Self-pay payments are a $50 charge at the time of the visit. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

Do I need an appointment?

No, our virtual visits are available on-demand 7 days-a-week, from 8 a.m. to 8 p.m.

What can I expect during a visit?

Most visits last about 15 minutes:

  • Have your credit card and a valid form of photo identification ready, like a driver’s license, military identification, passport or state-issued identification card.
  • Answer a few short questions about the reason for your visit, followed by a brief chat with a Hugh Chatham representative who will confirm your personal information and symptoms.
  • Get connected to a healthcare provider, who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They’ll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Hugh Chatham Virtual Care.

Is my visit private and secure?

Yes. The Hugh Chatham Virtual Care technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

I don’t see my question listed here. Where can I learn more?

For answers to any other questions or help enrolling, call our Virtual Visit support team at 336-527-8222.

What conditions can be treated using Hugh Chatham Virtual Care?

Virtual Care treats a wide range of minor conditions, including:

  • Cold, cough and bronchitis
  • Coronavirus
  • Conjunctivitis/pink eye
  • Female urinary tract infections (UTI) in adults
  • Flu symptoms, for patients 5 and older
  • Lower back pain
  • Newborn worries, including feeding
  • Seasonal allergies
  • Sinus and upper respiratory infections
  • Skin conditions, including rashes and lice
  • Upset stomach, including constipation and diarrhea

Children with the following conditions should go to their doctor’s office or Urgent Care:

  • Ear infection
  • Fever, especially in young children
  • Pneumonia
  • Strep throat
  • Urinary tract infection (UTI)
  • Wheezing

Hugh Chatham News

Hugh Chatham Health Announces Family Residency Program

Elkin, NC, January 29, 2024 Hugh Chatham Health is excited to announce the launch of a new family medicine rural residency program. To celebrate this venture, an event …

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Hugh Chatham Health Welcomes New Urologist

Elkin, NC, January 10, 2024 On December 18th, 2023, Hugh Chatham officially welcomed urologist, J. Daniell Rackley, MD, to Hugh Chatham Health Medical Group. Dr. Rackley brings a …

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Elkin, NC, November 2023 Hugh Chatham Health has been recognized as the cleanest hospital in North Carolina five times in the last year by Press Ganey. The monthly …

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Becker’s Recognizes 100 Hospitals and Health Systems with Great Orthopedic Programs

Elkin, NC, October 2023 Becker’s Hospital Review is pleased to honor 100 hospitals and health systems with high-achieving orthopedic programs. The hospitals and health systems featured on this …

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Hugh Chatham Health Welcomes OB/GYN Physician

Elkin, NC, October 17, 2023 On Aug. 21, Hugh Chatham officially welcomed OB/GYN physician, Kristen Stille, MD, to Hugh Chatham Health Medical Group. Dr. Stille brings a wealth …

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Elkin, NC, September 4, 2023 On Aug. 14, Hugh Chatham officially welcomed endocrinologist James O’Hare, MD, to Hugh Chatham Health Medical Group. Dr. O’Hare brings a wealth of …

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Hugh Chatham health recognized for high-quality stroke care
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Elkin, NC, August 8, 2023 Hugh Chatham Health has received the American Heart Association’s Get With The Guidelines – Stroke Gold Plus quality achievement award for its commitment …

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Hugh Chatham Recognized by Becker’s Hospital Review

Elkin, NC, August 2, 2023 Hugh Chatham Health has been recognized as one of 153 “Great Community Hospitals” by Becker’s Hospital Review, a trade magazine and website for …

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Elkin, NC, July 13, 2023 On July 24, 2023, Hugh Chatham will officially welcome internal medicine physician, Alan Casciola, DO, to Hugh Chatham Health Medical Group. Dr. Casciola …

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Advances in Healthcare Recognized at Local Hospital

Kasey Martin, Surry-Yadkin EMC, Dobson, NC, 2023, “Advances in Healthcare Recognized at Local Hospital; Member Moment: Hugh Chatham Health It is no secret that Hugh Chatham Health is …

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Fourteen Surry-Yadkin Works Students Sign with Hugh Chatham Health as Apprentices and PRNs

Surry Community College, Dobson, NC, June 20, 2023, “Fourteen Surry-Yadkin Works Students Sign with Hugh Chatham Health as Apprentices and PRNs [] Fourteen area students have completed pre-apprenticeships …

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