Virtual Care

Virtual Care

Online access to a Hugh Chatham Health Provider, 7 days a week.

Get Help For Minor Illnesses By Speaking With One Of Our Highly Qualified Hugh Chatham Providers,

Virtual care is available on-demand 7 days a week from 8:00 am – 8:00 pm. If you are in need of emergency medical care, please call 9-1-1.

Download the Hugh Chatham Virtual Care
App to your smartphone or tablet.

Frequently Asked Questions

What is Hugh Chatham Virtual Care?

Hugh Chatham Virtual Care lets you have a live video chat with a qualified healthcare provider at a time conveniently scheduled for you. All you need is a camera-enabled tablet, smart phone or computer with internet connection.

Who can use Hugh Chatham Virtual Care?

Virtual Visit is available to all ages – from newborns to adults. You must be in North Carolina or Virginia at the time of your visit.

How much does a visit cost?

Self-pay payments are a $50 charge at the time of the visit. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

Do I need an appointment?

No, our virtual visits are available on-demand 7 days-a-week, from 8 a.m. to 8 p.m.

What can I expect during a visit?

Most visits last about 15 minutes:

  • Have your credit card and a valid form of photo identification ready, like a driver’s license, military identification, passport or state-issued identification card.
  • Answer a few short questions about the reason for your visit, followed by a brief chat with a Hugh Chatham representative who will confirm your personal information and symptoms.
  • Get connected to a healthcare provider, who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They’ll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Hugh Chatham Virtual Care.

Is my visit private and secure?

Yes. The Hugh Chatham Virtual Care technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

I don’t see my question listed here. Where can I learn more?

For answers to any other questions or help enrolling, call our Virtual Visit support team at 336-527-8222.

What conditions can be treated using Hugh Chatham Virtual Care?

Virtual Care treats a wide range of minor conditions, including:

  • Cold, cough and bronchitis
  • Coronavirus
  • Conjunctivitis/pink eye
  • Female urinary tract infections (UTI) in adults
  • Flu symptoms, for patients 5 and older
  • Lower back pain
  • Newborn worries, including feeding
  • Seasonal allergies
  • Sinus and upper respiratory infections
  • Skin conditions, including rashes and lice
  • Upset stomach, including constipation and diarrhea

Children with the following conditions should go to their doctor’s office or Urgent Care:

  • Ear infection
  • Fever, especially in young children
  • Pneumonia
  • Strep throat
  • Urinary tract infection (UTI)
  • Wheezing

Hugh Chatham News

Hugh Chatham Announces New Brand Identity

While serving the Yadkin Valley region of North Carolina for nearly a century, Hugh Chatham Memorial Hospital has evolved into a comprehensive community healthcare system providing exceptional care …

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Elkin, NC – November 9, 2022 – Hugh Chatham Memorial Hospital is committed to advancing patient care for the region through technology and innovation through a new contract with …

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Hugh Chatham Memorial Hospital sponsored a free OTC Medicine Giveaway recently by partnering with NC MedAssist. On Friday, October 14th at their newest urgent care on CC Camp …

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Hugh Chatham Nationally Recognized for Commitment to Providing High-Quality Stroke Care

Elkin, NC – Hugh Chatham Memorial Hospital has received the American Heart Association’s Gold Plus Get With The Guidelines – Stroke Quality Achievement Award for its commitment to ensuring …

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Paul Hammes, CEO Recognized as C-Suite Award Winner

Paul Hammes, CEO Hugh Chatham Memorial Hospital  Why selected: During the pandemic Hammes ensured employees had supplies, staff, and resiliency. He held zoom town hall meetings, recorded educational videos, …

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A (wine) weekend to remember

Elkin, NC – May 25, 2022 – A weekend of wine kicked off on Friday in Elkin with the annual Wine Gala and auction, a fundraiser hosted by the Hugh …

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Gemini Award Winners Announced in Carroll News

Hillsville, VA – April 27, 2022 – The Carroll News’ annual Gemini Awards have been a community tradition for many years. Many area businesses proudly display their award certificates …

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ribbon cutting
Hugh Chatham Endocrinology & Diabetes Specialists Opens in Elkin

Elkin, NC, May 11, 2021 – Hugh Chatham Memorial Hospital has opened a new office for Endocrinology and Diabetes patients. A ribbon cutting and open house event was held …

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Hugh Chatham Named One of the Best Hospitals in the State for Patient Satisfaction

Elkin, NC – April 13, 2022 – We are proud to announce that Hugh Chatham Memorial Hospital has been named one of North Carolina’s Best Hospitals for Patient Satisfaction …

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Hugh Chatham welcomes Heather Grant, FNP-BC

Hillsville, VA – April 27, 2022 – The Carroll News’ annual Gemini Awards have been a community tradition for many years. Many area businesses proudly display their award certificates …

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Hugh Chatham Donates to Local Ministry

March 7, 2022 – Hugh Chatham Memorial Hospital team members recently collected food and monetary donations to benefit Tri-County Christian Crisis Ministry (Tri-C) with its “Souper Bowl” event. The …

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Hugh Chatham Welcomes Matthew Fernandez, DPM

February 9, 2022 – On December 6, 2021, Hugh Chatham welcomed podiatrist Matthew Fernandez, DPM to Hugh Chatham Medical Group. Dr. Fernandez brings new energy and a unique perspective …

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