Elkin, NC, August 30, 2024 – Hugh Chatham Health at Home (formerly Yadkin Valley Home Health) has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2023 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2023 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP. Hugh Chatham Health at Home has remained a top performer in patient satisfaction for 7 consecutive years. Lauren Ledford, Executive Director at Hugh Chatham Health at Home, stated “The Hugh Chatham Health at Home team goes above and beyond to ensure their patients are not only healthy, but engaged in their personal health goals. Our compassionate team members work together seamlessly to provide an inter-disciplinary approach to each patient’s care plan. They evaluate the entire dynamic of the home environment to prevent avoidable hospitalizations and keep our patients safe in the comfort of their own homes. I am so proud to be a part of this inspiring team, and am looking forward to their future growth and success.”
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About Hugh Chatham Health (www.hughchatham.org) is an independent, not-for-profit community health care network of physician clinics and an 81-bed acute care hospital that delivers high quality, convenient healthcare to residents of the Yadkin Valley region of North Carolina. Employing more than 1,000 team members, Hugh Chatham Health includes a medical group with more than 70 providers across 24 locations. Headquartered in Elkin, North Carolina, Hugh Chatham has been nationally recognized for patient satisfaction, patient safety, and clinical quality.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
