Medical billing can be complex. At Hugh Chatham Health and Atrium Health Wake Forest Baptist, we work to make the billing process as easy as possible.

We start by filing your claims (requests for payment) with your insurance company. We participate with many insurance plans and make every effort to collect payment based on your coverage and benefits.

Once your insurance company has processed your claim, we send you a billing statement. The amount you owe may include:

• Copayments: A set amount you pay for a service at the time of your visit.
• Coinsurance: Your share of the cost of a service, usually a percentage.
• Deductibles: The amount you pay out of pocket before your insurance begins to cover costs.
• Services not covered by your insurance company.

If you are unable to make the full payment, we offer financial assistance options. These can range from zero-interest payment plans to discounted or free care.

Patient responsibilities

To make the billing process run smoothly, we ask that you:

• Present your current insurance card(s) and a photo ID at each visit.
• Pay your copay and other amounts due at the time of your visit.
• Let us know right away if you have any insurance changes that could affect your billing.
• Respond promptly to any billing notices from your insurance company or from us.
• Make payments by the due date listed on your billing statement.

Paying your bill

As we move to our new billing process, you may need to pay your bills differently depending on when your Hugh Chatham Health services were provided. After August 1, 2026, you’ll use MyAtriumHealth as your patient portal.

For services provided before August 1, 2026:

• Bills will continue to be issued by Hugh Chatham Health and you can continue to make payments through the below options:
  • For inpatient services, you can pay online through the Hugh Chatham Health Payment Service Center or call billing customer service at 336-303-8912. For outpatient services, call the billing customer service at 336-530-9605
  • For both services, you can also respond to invoices by mailing a check to the address on your Hugh Chatham Health statement.

For services provided on or after August 1, 2026:

• All billing statements for services are automatically paperless and accessible through MyAtriumHealth. You can also choose to opt out of paperless billing.
• You’ll receive a single billing statement from Atrium Health rather than separate statements from Hugh Chatham Health and Atrium Health Wake Forest Baptist.

Questions about billing

We’re here to help with your questions about setting up a payment plan, updating your insurance or other billing items.

For services before August 1, 2026: Please call 336-303-8912 with any inpatient billing questions and 336-530-9605 with any outpatient billing questions.

For services on or after August 1, 2026: Please call 844-440-6536 with any billing questions.

Insurance Plans

The following is a list of the most common insurance plans with which we participate. If you do not see your plan, please call your insurance company to see if we participate.

·       AmeriHealth Caritas NC

·       BCBS of NC Commercial and State Health Plans

·       Anthem BCBSNC

·       Blue Medicare

·       Cigna

·       Community Complete Health (CCH)

·       Healthy Blue (Blue Cross Blue Shield of NC)

·       Humana (commercial)

·       Humana Medicare

·       Medcost

·       Multiplan

·       United Healthcare – commercial and Medicare

·       Aetna HMO/PPO/POS

·       Vaya

·       Wellcare

Medicare Part D Creditable Coverage Notice 2025

For billing questions or concerns, please contact the appropriate billing representative below:

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