Urgent care video visits let you have an online visit with a health care provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with an internet connection.

To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Video visits are available to all ages, from newborns to adults, as long as you’re in North Carolina, South Carolina or Georgia at the time of your visit.

We also have pediatric video visits just for kids, with Atrium Health Levine Children’s providers. They’re available 7 days a week from 7 am to 11 pm for ages 0 to 17. Learn more about pediatric urgent care video visits.

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

No, you do not need an appointment for an online urgent care video visit. However, if you prefer to see your regular primary care physician, you can use the MyAtriumHealth app to schedule a video visit during office hours or try Symptom Checker to see if an eVisit with your doctor might be right for you.

Most urgent care telehealth visits last about 15 minutes:

• Have a valid form of photo identification ready, like a driver’s license, military ID, passport or state-issued ID card.
• After you sign up for a video visit, complete the eCheck-In and then select the “Begin Video Visit” button. A waiting room will open in your web browser where you will wait until a provider is available to join.
• Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

Yes. The Atrium Health Wake Forest Baptist telehealth technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.